VAT refund for goods purchased outside the Russian Federation (Tax Free)
Currently, the Bank collects and sends completed Tax Free forms for processing a refund to a bank card to the following companies:
Global blue, Planet Payment, HI.SKY and Savings Tax Free.
You can place the completed forms of Tax Free forms with the seal of the customs authority in special containers with the logos of the above operators located at the following addresses:
1) Head office
119435, Moscow, Bolshoy Savvinsky lane, d.2-4-6 , page 10
Customer service hours: Mon-Thu from 09-30 to 17-30, Fridays and holidays from 9.30 to 16-00
2) containers with operator logos at Sheremetyevo International Airport - Terminal B – arrival area-ground floor;
3) containers with operator logos at Sheremetyevo International Airport - Terminal C – departure area-third floor;
4) containers with operator logos at Domodedovo International Airport - departure area-ground floor;
5) containers with operator logos at Domodedovo International Airport - departure area-second floor;
6) St. Petersburg, containers with operator logos at Pulkovo International Airport - departure area-third floor.
Access to containers at all airports is provided around the clock.
Additionally, we inform you that due to the sanctions imposed by foreign countries, the Bank temporarily does not make Tax Free payments in cash and to a bank card.